Return & Exchange
All products purchased from https://elafpremium.com/ can be exchanged/ Returned within 7 days only if:
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
- There will be no return or exchange of any dress/ cloth if the flyer sealed is opened.
- Customer should claim the exchange within a week time if there is any defect in the piece.
- Pictures shown on the website and real dress may have slightly difference in color because of the lighting effects in photo-shoot.
ELAF does not offer a “Cash Refund” or “Money Back Guarantee” on purchased items based on desires.
A “Refund” may only be issued if:
- The customer cancels the order, before ELAF starts processing the shipment.
- The item(s) does not match the original specifications of the product.
- The transaction does not verify the security checks and ELAF is not willing to process such order.
- Refunds cannot be issued from our retail stores.
ELAF has the right to cancel orders for reasons such as – item is out of stock, or the credit card payment declined by the issuing financial institution and Misc Reasons.
